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Terms and Conditions of Sale

1. Definitions:

1.1 'Buyer' means the person that is named on the invoice.
1.2 'You' means the buyer.
1.3 'We', 'our', 'us' means Suffolk Studio Glass or Suffolk Glass (UK) Ltd.
1.4 'Invoice'- this is the document titled 'invoice' received on completion of the 'contract'.
1.5 This is the legally binding agreement between the buyer and Suffolk Studio Glass (UK) Ltd.
1.6 'Contract' this term refers to any legally binding agreement between Suffolk Studio Glass and the buyer.
1.7 'Goods' and 'Products' are the physical items detailed on the invoice.
1.8 'End User' this is the person who will use the goods-not necessarily the buyer.

2. Terms and conditions of sale:

2.1 The buyer agrees to pay Suffolk Studio Glass for the goods supplied.
2.2 Goods can be payed by either WorldPay transaction or cheque.
2.3 The Goods ordered by the buyer will be despatched upon the receipt of payment from the buyer, to the address specified on the order.
2.4 Whilst all care is taken by Suffolk Studio Glass to describe all products as accurately as possible there may be slight variations between the products shown on the website and the products received.
2.5 Suffolk Studio Glass reserves the right to change or modify any of their products without prior notice.
2.6 If the buyer has not received the goods in accordance with the invoice then it is the responsibility of the buyer to inform Suffolk Studio Glass of any suspected discrepancy.
2.7 Postage & Packing prices are for UK Mainland orders only. If you would like to place an order from outside the United Kingdom please contact our sales department at:
and we will send you a WorldPay Request for Payment for the products you require as well as the Shipping costs to your destination.

3. Receipt of Products:

3.1 Once the goods have been received by the buyer, all responsibility for their use is with the buyer themselves.
3.2 If the buyer is not the end user then it is the buyer's responsibility to ensure the end user is aware of all terms of this contract- in particular the conditions as to the use of the product.
3.3 Suffolk Studio Glass accepts no responsibility for any loss arising out of negligent use of the products by the end user or by any third party.
3.4 The instructions as to the use of the goods must be read and understood in its entirety prior to use of any Suffolk Studio Glass product.
3.5 If there are no instructions accompanying the goods then please contact sales at: who will provide the buyer with a copy of the relevant information.
3.6 In the event that any instruction is not understood or if there are any queries as to the use of the products then the products must not be used until such time as the buyer is satisfied as to the correct use of the products.
3.7 Suffolk Studio Glass will try within all reasonable limits to ensure any queries relating to its products or goods are answered to the buyers satisfaction.
3.8 It is imperative that the buyer examines the goods immediately upon receipt. Suffolk Studio Glass always sends goods in secure packaging, should any part of the goods packaging be damaged or opened in any way then the buyer should reject receipt of the goods immediately.
3.9 Suffolk Studio Glass cannot be held responsible for the cost of returning goods which are subsequently found to be damaged through mishandling of obvious damage or breech of packaging.

4. Limitations:

4.1 In any event, Suffolk Studio Glass shall not be liable under, or in connection with these terms and conditions in contract, tort, negligence, pre-contract or other representations or otherwise for any damages or consequential loss whatsoever.
4.2 The provision of this clause (Clause 4) shall be construed separately, applying and surviving even if for any reason one or all of the other clauses are deemed inapplicable or unenforceable in any circumstances and shall remain in force not withstanding the expiry or termination of our agreement.

5. Use of Products:

5.1 All Suffolk Studio Glass products, unless otherwise stated, are for the intended use only. They must not be tampered with or changed in any way - any changes or alterations made to Suffolk Studio Glass products will immediately invalidate the warranty.
5.2 It is the buyer's responsibility to ensure that the products are used in full accordance with the instructions.
5.3 Suffolk Studio Glass cannot accept any esponsibility whatsoever for any loss or injury resulting from the proper or inproper use of their products.
5.4 Suffolk Studio Glass cannot accept any esponsibility whatsoever for any damage or loss caused to any third party equipment as a result of the installation of a Suffolk Studio Glass product.
5.5 Suffolk Studio Glass will not accept liability for use of any of its products that is not in accordance with the instructions enclosed with each purchase. .

6. Suffolk Studio Glass Products & Services:

6.1 Suffolk Studio Glass can manufacture specialised alloy parts to customers specifications and are also specialist alloy welders.
6.2 The effectiveness of Suffolk Studio Glass goods and products depends on the user, in most cases the desired effects are achieved. However there is no guarantee of their effectiveness in every case.

7. Privacy Statement:

7.1 Suffolk Studio Glass respects your personal information. We will only use the information for the following purposes: a. Processing orders and customer accounts. b. To administer our business. c. Statistical purposes. d. To notify you of Suffolk Studio Glass products/goods/services unless you have objected to this.
7.2 Suffolk Studio Glass will not pass any personal information to third parties without your prior consent (subject to terms 7.4 and 7.5).
7.3 You have the right to access the personal data we hold about you at any time.
7.4 You should be aware that if we are requested by the Police or any regulatory or government authority investigating suspected illegal activities, we may be enforced to supply customers personal information, which we shall.
7.5 We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your dealings with Suffolk Studio Glass and those dealings are deemed by us inconsistent with our terms and conditions.

8. Refunds:

8.1 The Distance Selling Regulations (DSR) 2000 states that the buyer has a cooling off period in which they can withdraw from the purchase for any reason except condition 8.4. The cooling off period begins as soon as the order has been made and ends seven working days after the day of receipt of the goods. A request for a refund must be made in writing to Suffolk Studio Glass within 7 working days of receipt of your order. The DSR does not apply to business customers or wholesale orders.
8.2 Where goods are being returned under the DSR, the buyer must return the goods to Suffolk Studio Glass at their own cost. On request, Suffolk Studio Glass will arrange for the goods to be collected and the cost of recovery (postal or courier charges) will be invoiced to the buyer.
8.3 Should the buyer not return the goods or arrange for the goods to be collected within 7 working days of receipt of your order, the buyer will lose their DSR rights and will have no right to an immediate refund except for condition 8.7.
8.4 We regret that we are unable to refund the cost of products made to a customer's specification or items that have to be specially made for the buyer unless the item is faulty and beyond repair by Suffolk Studio Glass. Where goods are obviously faulty, Suffolk Studio Glass will aim to repair the item and can only refund the original purchase price if the item is beyond repair.
8.5 Bespoke items that in the view of Suffolk Studio Glass, could possibly be resold may be returned subject to a 20% restocking fee.
8.6 The decision of Suffolk Studio Glass is final.
8.7 Your statutory consumer rights are unaffected.

9. Exclusions:

9.1 Whilst Suffolk Studio Glass tries to ensure that all of our products and services meet the high standards expected by our customers there may be certain times when we may be unable to meet them, these are detailed below.
9.2 Force Majeure- where there are circumstances beyond our control e.g. Acts of God, strikes, lock outs, accidents, war, acts of terrorism. This list does not exclude other such events beyond our reasonable control.
9.3 In any such event as detailed in 9.2 Suffolk Studio Glass shall try to resolve any such problem insofar as it is practicable.

10. Applicable Law:

10.1 We reserve the right to change our terms and conditions without prior notice in accordance with the relevant or applicable law.
10.2 If you have any queries regarding these terms then please contact Suffolk Studio Glass at: We will try to resolve any queries as soon as possible.
10.3 Each of the Clauses of these Terms and Conditions shall be construed separately (unless otherwise stated) and independently of each other. Invalidity of any one part shall not affect the validity of any other part.
10.4 This agreement shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.
10.5 Your statutory consumer rights are unaffected by these terms and conditions.